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CUNY Academic Advising Manager - New Student Center in Brooklyn, New York

Job Title: Academic Advising Manager - New Student Center

Job ID: 20330

Location: NYC College of Technology

Full/Part Time: Full-Time

Regular/Temporary: Regular


New York City College of Technology (City Tech) of the City University of New York (CUNY) is a comprehensive college of over 17,000 students in downtown Brooklyn, offering associate and baccalaureate degree in technology and health related degree programs, other career-oriented degrees and liberal arts transfer degrees in its Schools of Arts and Sciences, Technology and Design, and Professional Studies. We are the largest public college of technology in New York State and exceptional in that we go beyond traditional class offerings to create a high-tech, hands-on educational experience for our students, to prepare them for a rapidly changing world. For the last five years City Tech has been among the leaders in the diversity of the students it serves among all Comprehensive Colleges/Bachelor’s (North) in the annual survey by U.S. News and World Report. Students and faculty are from more than 120 countries and speak more than 85 languages, with many students the first in their families to attend college.

The Manager of Academic Advising oversees campus-wide academic advising initiatives and the Advising office. This position is charged with the management and assessment of undergraduate advising programs and practices in order to ensure quality academic advising for all students. The manager will develop and implement a comprehensive plan for academic advising grounded in best practices and research in advising, retention, and student success. This position reports to the Vice President of Enrollment Management.

In addition to the CUNY Title Overview, duties include but are not limited to:

  • Develop, and asses the delivery of academic advising services provided by the Advising Office to undergraduate students.

  • Develop, organize, and support a comprehensive training program for faculty advisors in collaboration with academic deans.

  • Implement ongoing assessment of advising with a view to continually improving its effectiveness and enhancing student experience and satisfaction.

  • Maintain, update, and disseminate resources that facilitate students awareness and understanding of their academic standing and progress.

  • Organize and coordinate first-year student advising in collaboration with colleges first year program.

  • Supervise and evaluate a growing team of advisors.



Bachelor's degree and six years' related experience required.


  • Six years of experience in administering and coordinating educational, academic advising or social service program is strongly preferred.

  • Master’s degree in a related discipline strongly preferred.

  • In-depth understanding of best practices research in academic advising. Familiarity with current trends in advising technology.

  • Possess the professional interpersonal skills and emotional intelligence necessary to work effectively with multiple stakeholder groups and navigate a complex environment.

  • Demonstrated ability to plan, coordinate, prioritize, and effectively execute various initiatives, programs, and events.

  • Experience in resolving complex issues, proposing and implementing change.

  • Experience setting and managing multiple priorities, meeting deadlines, and working cooperatively within a team environment; demonstrated experience engaging in evidence-based practices.

  • Excellent administrative, communication, and organizational skills.

  • Demonstrated management experience working on and interacting successfully with college campus staff, including college and faculty and college admissions officers; experience managing multiple priorities with conflicting deadlines in a time-sensitive and dynamic, student-focused office.

  • Possess knowledge of decision-making processes on a large university campus.

  • Affiliation with NACADA, The Global Community for Academic Advising


Manages the development and operations of academic counseling services.

  • Develops and coordinates campus efforts to provide a comprehensive academic advisement model and protocol; assists with strategic planning

  • Supervises an academic advisement center; oversees counseling activities to provide consistently reliable information to students

  • Works with academic departments to develop faculty advisement components

  • Collaborates with other campus offices to provide smooth and coordinated access to academic counseling services in order to enhance student performance and retention

  • Develops workshops and other training to utilize advising technologies

  • Oversees the development of advisement brochures and sample study programs

  • Assesses academic counseling activities by tracking student progress and evaluating advisement system; recommends enhancements

  • Organizes and facilitates ongoing training on use of advising technologies

  • May manage professional and clerical staff; may monitor unit budget

  • Performs related duties as assigned.

Job Title Name: Academic Advising Manager


Higher Education Associate




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates should provide a resume and cover letter.


Open until filled with review of resumes to begin on or after April 8, 2019.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.