CUNY Academic Program Specialist - Graduate Studies in New York, New York


ABOUT JOHN JAY COLLEGE John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason and located steps from Lincoln Center at the cultural heart of New York City. John Jay is an internationally recognized leader in educating for justice and committed to the advancement of justice and just societies around the world. John Jay is a Hispanic-serving institution; it is ranked third in the nation in black student success and is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

Founded in 1964, John Jay College is known for preparing its 15,000 students to serve the public interest as ethical leaders and engaged citizens. A public liberal arts institution offering bachelors and master’s degrees and participating in the doctoral programs of the Graduate Center of the City University of New York, the College offers traditional criminal justice-related programs and a robust portfolio of liberal arts and sciences programs. These highlight themes of justice across the arts, sciences, humanities, and social sciences. Students can choose from 31 majors, 13 master's degree programs, and two doctoral programs. John Jay College seeks faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


This position will report to the Director of Graduate Student Affairs. In addition to general office duties, key responsibilities include the following:

  • Serve as initial point of contact for students, faculty and staff who communicate directly with Graduate Studies (GS) & Strategic Initiatives (SI).

  • Monitor GS email accounts and construct appropriate replies.

  • Maintain Graduate Studies phone lines and respond to general inquiries.

  • Maintain the GS listserv, listserv participants and communiques.

  • Provide support to the Committee on Graduate Studies (CGS); record, prepare and distribute CGS meeting minutes.

  • Maintain GS governance tracking (approval and changes to degree programs, courses, etc.).

  • Assist as instructed in the graduate probation/dismissal process.

  • Assist with planning, preparing and executing Graduate Social Hours; required to stay late in support of special GS events, including social hours.

  • Manage digital compilation of Graduate Adviser's Handbook.

  • Develop promotional material related to Graduate Studies Workshops (i.e. flyers, attendance sheets, evaluation forms).

  • Manage GS workshop enrollment via Blackboard.

  • Perform data analysis in support of retention efforts, class scheduling and related topics with the goal of increasing efficiency.

  • Perform research for potential new programming and policies for GS.

  • Update the digital graduate bulletin with all governance-approved changes using Smart Catalog (Site Core).


Bachelor's Degree and four years' relevant experience required.


  • Four years relevant experience.

  • Knowledge of statistics.

  • Strong knowledge of Excel and Word.

  • Familiarity with Hobsons, CUNY First (PeopleSoft) and Drupal software.


Participates in the daily coordination of academic and administrative activities of a College's specialized academic program under management direction.

  • Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.

  • Recommends, implements and evaluates strategies to expand program offerings

  • Prepares analytical and statistical reports for management

  • Develops and maintains relationships with various College offices to improve student and faculty services

  • Serves as resource expert regarding program policies and procedures

  • Oversees office recordkeeping; manages updates of program web and print materials

  • May supervise office operations and/or department budget

  • Performs related duties as assigned.

Job Title Name: Academic Program Specialist


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:

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Once you have registered or logged in with your user name and password, upload your cover letter, resume, and at least three letters of recommendation as one document.


Review of resumes to begin February 19, 2019. Posting closes on February 28, 2019.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Academic Program Specialist - Graduate Studies

Job ID: 20192

Location: John Jay College

Regular/Temporary: Regular