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CUNY Associate Director of Student Support and Academic Achievement (Academic Student Support Manager) in New York, New York

Job Title: Associate Director of Student Support and Academic Achievement (Academic Student Support Manager)

Job ID: 20564

Location: Guttman Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular


The area of Academic Advising and Student Support offers a number of specialized programs, workshops, and events to provide Guttman Community College students with academic, professional and transfer support throughout their time at Guttman. Reporting to the Assistant Dean of Student Support, the Associate Director of Student Support and Academic Achievement works with the Assistant Dean to manage and enhance a holistic strategy to impact enrollment and support student success.

The Associate Director is responsible for, but not limited to, the following duties:

  • Facilitate educational planning and registration of students by coordinating advising operations with other College enrollment areas, including Admissions and Access, Registrar, Financial Aid and Bursar; serve on College Enrollment Collaborations Working Group; and periodically attend Area Coordinator meetings.

  • Coordinate, develop, and facilitate operational aspects of the Summer Bridge Program.

  • Participate in the planning and implementation of workshops and seminars on best advising practices, study skills, academic achievement, utilization of web-based platforms such as DegreeWorks/CUNYfirst, major declaration, exploring career options, personal development, transfer to baccalaureate programs, scholarship opportunities, and other relevant academic and career topics.

  • Supervise, train, and mentor Career Strategists and Transfer Peer Mentors.

  • Hire and supervise part-time academic advisors.

  • Coordinate the Bridge to Programs of Study in collaboration with the Office of Academic Affairs.

  • Manage scholarship support program for the advising office, including collaboration with Financial Aid and external partners to present scholarship opportunities and facilitate scholarship applications.

  • Oversee readmission procedures and readmission orientation.

  • Report on activities and outcomes using best practices in student affairs and program assessment; make recommendations on program enhancements.

  • Lead organization of transfer support programs, including transfer fairs and transfer days, the Transfer Bridge Program, and external opportunities, in coordination with faculty and other staff.

  • Create and maintain an Advising Manual to guide the work of the office; ensure advising guidelines are followed.

  • Collaborate with the Center for College Effectiveness on an assessment plan for advising functions and revise those functions based on assessment data.

  • Serve on appropriate College and University Committees, including CUNY Advising Council and CUNY Transfer Group.

  • May periodically manage a caseload of students in programs of study, assisting with registration and continuous enrollment, monitoring and tracking student progress towards degree.

The Stella and Charles Guttman Community College is the City University of New York’s newest community college in 40 years. As a very young institution, Guttman Community College requires flexibility and a broad range of skills and competencies from candidates in every position. Located in midtown Manhattan, Guttman was established with the goal of significantly improving student learning, retention and graduation, by rethinking community college education and practice. Guttman Community College is a federally-designated Hispanic Serving Institution with a culturally diverse student body drawn from across New York City. A majority of our students enroll directly out of high school. The College is committed to using a range of innovative approaches in order to achieve its goals and to improve student persistence and completion. The centerpiece of Guttman’s educational model is an integrated first-year core curriculum that builds the academic, linguistic and affective skills necessary for success in college and career. Additional features of the model include using New York City as a context for learning in and out of the classroom, the integration of academic and student support services, and the use of ePortfolios. Guttman currently offers five majors: business administration, information technology, human services, liberal arts and sciences, and urban studies, and will offer additional programs in the future. The College admitted its first cohort of 300 students in August 2012. At full capacity, Guttman will enroll 3,000 to 5,000 students.


Bachelor’s degree and six years’ related experience required.

Preferred Qualifications:

  • Six or more years of counseling, academic, and/or career advising/student development experience with diverse student populations, particularly with under-prepared high school or college students in an educational setting or program, preferred

  • Evidence of progressive managerial responsibilities

  • Master's degree in related area

  • Crisis management experience

  • Experience working in learning communities

  • Multilingual ability preferred with strong presentation, verbal, and interpersonal communication skills to successfully work with and present to diverse audiences

  • Experience working well with linguistically, culturally and academically diverse students

  • Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion, and confidentiality

  • Detail-oriented with strong writing, analytical, evaluative, and organizational skills

  • Ability to work well in a time-sensitive, dynamic, student centered and responsive office

  • Flexibility to work evening hours and occasional weekends


Manages a comprehensive support program to promote learning and academic success for a targeted student population.

  • Develops, recommends, and implements program goals and objectives to meet students' specialized needs; coordinates delivery of services across multiple functions, developing new programs and activities as needed

  • Advocates for students, and partners with academic and student support functions to ensure students effectively utilize programs and services; collaborates with counselors, mentors, and others assisting students

  • Maintains ongoing communications with targeted student population as well as department management, advisory groups, and external organizations

  • Collects data for, analyzes, and reports on activities and outcomes

  • Performs related duties as assigned.


Higher Education Associate




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Before applying, candidates are strongly encouraged to visit the Stella and Charles Guttman Community College website ( to learn more about the new institution.

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, access the employment page on our web site and search for this vacancy using the Job ID (20564) or Title (Associate Director of Student Support & Academic Achievement (Academic Student Support Manager)).

Make sure to upload a cover letter and resume with the contact information of 3 professional references (as one document), by the closing date.


May 30, 2019


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.