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CUNY Academic Student Support Program Specialist - CUNY Service Corps in Queens, New York

Job Title: Academic Student Support Program Specialist - CUNY Service Corps

Job ID: 20484

Location: LaGuardia Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular


LaGuardia Community College, located in Long Island City, Queens, educates more than 50,000 New Yorkers annually through degree, certificate, and continuing education programs. Our guiding principle Dare To Do More reflects our belief in the transformative power of education—not just for individuals, but for our community and our country—creating pathways for achievement and safeguarding the middle class. LaGuardia is a national voice on behalf of community colleges, where half of all US college students study. Part of the City University of New York (CUNY), the College reflects the legacy of our namesake, Fiorello H. LaGuardia, the former NYC mayor beloved for his championing the underserved. Since our doors opened in 1971, our programs regularly become national models for pushing boundaries to give people of all backgrounds access to a high quality, affordable college education. We invite you to join us in imagining what our students, our community, and our country can become. Visit to learn more.

Established in 2013, the CUNY Service Corps has been mobilizing students to work on projects that improve the civic, economic, and environmental sustainability of New York City. Over the past five years, more than 4,000 CUNY Service Corps students have performed over one million hours of paid service in community-based organizations across New York City

Reporting to the Director for the Center for Career & Professional Development, the Academic Student Support Program Specialist will assist with implementing and promoting the launch of the University’s student service model and program fostering community engagement and responsible citizenship.

This is a two year grant-funded program.

This position will be responsible for, but are not limited to,the following:

  • Recruit and select a cohort of CUNY Service Corps students;

  • Assist with engaging, onboarding, training, and supporting selected students in order to start the program with a full cohort of approximately 100-150 students;

  • Conduct regularly scheduled individual or group advising/debriefing sessions to engage students in meaningful reflections on and discussions about their engagement experiences, personal development and community contributions;

  • Support the Service Corps cohort as they complete their year-long Service Corps placement;

  • Support enrolled students and alumni in attaining jobs after program completion;

  • Implement a CUNY Service Corps alumni engagement strategy;

  • Engage interested students in a variety of career exploration and career success activities focused on the non-profit sector;

  • Assist with the creation of an operations plan each year;

  • Submit programmatic data on a regular basis;

  • Manage college-based administrative processes;

  • Participate in program meetings, events and other activities, as needed;


Bachelor's degree and four years' related experience required.


  • Advanced degree in education or a social science discipline strongly preferred.

  • Four years’ experience in service learning, community service, civic engagement, volunteerism, field work, and/or experiential education programs in higher education.

  • Strong verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperate with a diverse community of students, faculty, staff and external constituents in a large centralized public university system.

  • Detail oriented with strong analytical, evaluation, research, writing and editing skills.

  • Strong presentation, negotiation, conflict management, mediation, and group facilitation skills;

  • Computer proficiency using standard office software programs/applications.

  • Flexibility to work some evening hours and occasional weekend preferred.


Provides educational development activities supporting a targeted academic program.

  • Assists in developing and preparing program offerings, curricula, guidelines, and related communications

  • Promotes program and advises students and College stakeholders on services, policies, and procedures

  • Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

  • Provides student services such as workshops, seminars, and advising sessions

  • Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

  • Performs related duties as assigned.


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.